Return policy

MISTERMIK PRODUCTS AND FURNITURE RETURN POLICY

1. General Conditions

1.1. The Buyer has the right to withdraw from the sales contract within 14 (fourteen) days from the date of receiving the goods, without giving any reason, by notifying the Seller. This right does not apply if the contract falls under one of the contracts listed in Article 6.228(10) of the Civil Code, namely:
1.1.1. Contracts for perishable goods or goods with a short shelf life;
1.1.2. Contracts for packaged goods that were unsealed after delivery and cannot be returned for health or hygiene reasons. 

1.2. These terms and conditions constitute a legally binding document for both parties, setting out the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment, the rules for delivery and return of goods, liability of the parties, and other provisions related to the sale of goods on the MisterMIK online store.

1.3. By placing an order, the Buyer confirms their acceptance of these terms and conditions.

2. Conditions for Returned Goods

2.1. The product must be unused and undamaged;
2.2. Unassembled;
2.3. Not damaged or incorrectly assembled;
2.4. Returned goods must be in the original, intact packaging. This requirement does not apply to lightly used (exhibition) items. In other cases (refund guarantee, remote withdrawal), the product must be in its original packaging;
2.5. Must not have lost its commercial appearance (no signs of wear, scratches, dirt, etc.);
2.6. Must be packed as originally packaged by the manufacturer, ensuring safe transportation;
2.7. The purchase invoice (VAT invoice) must be provided with the returned product;
2.8. If the product fits into a parcel locker, it can be returned to the following lockers:

Venipak locker ("NORFA" Molėtų g. 4, Pabradė, 18169 Švenčionių r.);

DPD locker ("NORFA" Molėtų g. 4, Pabradė, 18169 Švenčionių r.).
2.9. If the product does not fit into a parcel locker, it must be returned to the MisterMIK central warehouse: Architektų g. 9, Pabradė, 18175 Švenčionių r. sav.
2.10. A return label will be provided with the shipment, and a courier will be scheduled at a convenient time. The label must be affixed to the returned package.
2.11. The product(s) must not be damaged by the Buyer and must be identical in appearance, completeness, and quality to the state in which they were sold and shipped.

3. Items That Cannot Be Returned

3.1. Products damaged due to the Buyer’s fault;
3.2. Furniture made to individual order (e.g., color, size, fabric);
3.3. More than 14 calendar days have passed since the product was received;
3.4. Products that have been used or lost their commercial appearance;
3.5. Assembled furniture;
3.6. Products already fully assembled at the time of purchase.

4. SELLER RIGHTS AND OBLIGATIONS

4.1. The Seller reserves the right to unilaterally amend these Rules. Changes apply from the moment of publication to all transactions concluded after publication.
4.2. In case of unclear information in the order, the Seller contacts the Buyer using the provided contact details. The delivery period starts from the day the Buyer is contacted. The Seller may cancel the order without prior notice if unable to reach the Buyer.
4.3. The Seller is not responsible for any losses incurred by the Buyer due to malfunctions of the online store or data transmission errors.
4.4. If the Seller cannot provide the ordered product (discontinued, manufacturer no longer accepts orders, or due to other unforeseen circumstances beyond the Seller’s control), the Seller will offer a similar or as closely matching product as possible. If the Buyer refuses, the Seller will refund the amount paid for the product(s).

5. RETURN COSTS

5.1. According to legislation, shipping costs to the consumer are refunded by the Seller, while return shipping costs are borne by the Buyer.
5.2. The Buyer is responsible only for the direct cost of returning the product.

6. RETURN PROCEDURE

6.1. Before returning, contact us via email info@mistermik.lt
 or phone +37066682424 and provide your order information.
6.2. Return shipping costs are paid by the Buyer, except in cases of defective products.
6.3. Refunds are issued within 5–10 business days from the receipt and inspection of the returned product.

NOTE:
• All customer actions must be coordinated with the Seller via email – info@Mistermik.lt

• For any questions or issues regarding returns, please contact +37066682424